Image Credit: rd. Never give a sudden reply to an angry email. So, stop yourself from answering the email right away, no matter how much you want to dash off a response. Here are some rules to follow when you write an email in response to your boss’ complaint(s) Make your points brief. If you try to suppress it and deal with in internally, it will take you a lot of effort and time to do so. It might come from your boss or a co-worker, a client or customer, perhaps even a stranger. Keep It Short And Straight Go for a walk, punch an innocent pillow, scream or cry it out. Step #1 – write the email. 1. Even if they are angry with you; it is best to hear them out first before you attempt to formulate your response. At a glance, all angry customers might appear the same but, they are not all created equal. You may not want to say anything that you might regret later. He apologized again verbally that Monday. This will help you process all your negative emotions and greatly reduce your anger. How to avoid sending an angry email. There is no need to write a thesis in your response. For example, if your boss is criticizing your inability to meet deadlines, you'll need to improve your system so you turn your work in on time. Depending on the condition that each customer came to you in, you will need to handle the interaction differently. Once you have heard them out, they will see that you are genuine in your desire to resolve the situation as amicably as possible. Most emails are not time-sensitive, so you can take all day to respond if you need to. Your response to this rude email will show whether you are a thorough professional or you still act on impulse. Your first reaction upon reading an angry email might be to respond right away. Yes, write it all out. He sent an email apology that Sunday. If you want to maintain a sane record at your workplace, you need to learn how to respond to a rude email. After you write your response, set it aside for about an hour. Come back and read the email again. So go take it out alone in a safe environment. Are you still angry? If the email is just as critical as you immediately thought, you need to accept and learn from it. Don't get angry at your boss if the criticism is entirely warranted. You need to plan your response carefully. Write your angry response down on a piece of paper. I didn’t really respond to any of this because I was still angry and wasn’t ready to “forgive and forget.” Any response would have been a lecture anyway, and I really don’t want to be “teaching” a grown man about appropriate office interactions. Let it all out and don’t hold anything back. Some customers are angry before they email. Your focus is to communicate clearly, acknowledge your fault(s) where necessary and request to speak more one-on-one with your boss through the email you are sending. And be polite in your response, even if the sender was not.” Calm down before you respond to an angry mail. These tips will work whether you’re emailing a stranger (like me) or replying to a critical email from your boss, coworker, client, etc. Take your time writing your response. Your response needs to be calm and professional, so don’t write it in a rush. For example, at some point you're going to be on the receiving end of a nasty email. Check your emotions. But firing back an equally emotional email can land you in a lot of hot water, not to mention possibly ruin well-established and important relationships. 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